This Call Center Agent Coaching Course is a 20/32 hours training/class that will provide the student the full knowledge and information that he/she needs to be hired in the actual industry. Each day the students will progress in accent reduction, grammar, and call handling. This class will reduce their local accents, will teach them western cultures and industry vocabulary that are being used in a call center/BPO industry.
- This Call Center Agent Coaching Course will help the student:
- To develop and enhance their communication skills in English, especially in speaking and listening. And prepare them for Call center Employment.
- This Coaching will reduce our local accent/intonation to sound similar to an English native speaker.
- You will learn to the call center culture as well as the basic do’s and don’ts of the industry.